Sometimes it's tough. If we are too fierce in telling patrons not to use the phone, we get complaint 'love' letters. When we tell them nicely, they give you half-f*@cked apologies and glare at you a little. The look that says "you are not worth my time and stop wasting my time by talking to me".
Might as well don't apologise. Such insincerity! If you do not know manners and behave as deemed proper in a certain environment, then perhaps, you might want to re-thinking about stepping in. You don't see anyone using the hand phone while watching a play or ballet performance nowadays. Or has Esplanade theatre been smart enough to block any form of signal? Felt like slapping him across the face, but of course we can't and so I did an Ally McBeal again: virtual slap.
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